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Etiquette


Satisfaction Gaurantee

100% Satisfaction Guarantee Policy


If you are not completely satisfied with any service received, please call us within a 7 day period to express and notify us of your dissatisfaction. Our 100% Satisfaction Guarantee makes you eligible to receive a second similar service of lesser or equal value with the same service provider or anyone you choose (even the owner) completely complimentary. Yes, that's right! If we don't get it right the first time, we'll perform the same service a second time at no cost to you.


Cancellation Policy


Should a cancellation be necessary, we require a minimum of 24 hours notice for any reschedules or appointment cancellations. Same day cancellations will be subject to a $35 fee. Missed appointments without any notice will be subject to the full charge of the appointment(s) reserved.


Children


For the protection of children, the respect of the other clients, and due to certain safety regulations, the salon is off-limits to children without an appointment. Children 12 & under are charged children's pricing. Teens 13 and older are charged as adults. Must be 18 years or older to receive a massage.


The Fabrizio Advantage


Our salon is recognized as a leader in the beauty industry by many industry magazines and periodicals. For this reason we attract highly talented salon, spa and nail professionals. This recognition allows us the opportunity to provide our client with a fabulous beauty care experience.


Corporate Spa Parties and Private Spa Events


Use our Spa services as an excellent way of rewarding your team members. The gifting of spa services or packages is a great way of saying job well done. Or...reserve our second floor spa. It's the perfect setting for your next corporate event. Customized menu options and catering available.
Call (302) 656-8660 for more information.


Gift Certificates


Gift Cards are available for sale in any denomination. Spa Packages can be gifted in the form of a gift card. Please note that gift cards and are not redeemable for cash or credit and can not be used for a tip unless a tip amount was specified with initial purchase.


Hours


Monday - 11:00 am - 2:00 pm (Administrave Staff Only)
Tuesday - 9:00 am - 8:00 pm
Wednesday - 9:00 am - 8:00 pm
Thursday - 9:00 am - 8:00 pm
Friday - 9:00 am - 8:00 pm
Saturday - 8:30 am - 5:00 pm


Parking


There are 6 private parking spaces in the rear of our building, ample on-street parking and parking within the Acme and Rockford Shoppes lots.


Payment Options


We accept Visa, Master Card, Discover, American Express, MAC, ATM, Bank Debit and Check Cards, Checks, Cash & Express Payment Options


Pre-Booking


Evenings, Fridays and Saturdays are our most highly requested and busiest times. To offer you your most preferred day and appointment time and the most scheduling options, please schedule your next appointment on your visit day or as far in advance as possible. As with any of our services, a fixed weekly appointment (known as a standing) can be reserved for an entire year. Please ask our scheduling coordinators for more information and assistance.


European Levels Pricing System


After completing our training program, each of our certified Fabrizio Hairstylists starts at entry level pricing. This allows us to offer high quality technical skills at very affordable pricing. After, our staff is then ranked by education, experience and request rate into our European Pricing Tiers. This enables us to offer a varied staff selection to fit every beauty budget. Regardless of who you choose to visit, know that each strives in their quest to continually hone their craft, is on the cusp of the latest trends and can offer stylish, up-to-date, high quality beauty services and high standards are clients have come to know and expect.


Filtered Water because You Deserve the Best!


Yes, we filter our water with an in-line water filtration system. So, the water streaming on to your hair, skin and nails is purified! This is done to ensure hair color accuracy, hair color preservation, and for your own health and safety. And, because we care about our most precious resource - you!

Product Shipment


Don't make an extra drive into the salon just to buy Fabrizio Hair Care, Order Online instead. Free shipping on any online order over $75!
We offer:
  • Ground,
  • 2nd Day
  • Overnight Shipping

Punctuality


All appointments are scheduled according to their estimated durations. Please arrive 15 minutes prior to your appointment. Arriving late may deprive you of your reserved service time and could result in the rescheduling of your appointment.


Returned Check Fee


All checks returned to Fabrizio Salon & Spa marked by the bank as "Non-Sufficient Funds" will be assessed a $25.00 fee.


Scheduling with the Fabrizio Support Staff Team (Assistant or Apprentice)


All Fabrizio Salon Support Staff Members are trained under the instruction and close guidance of Fabrizio Galieti, Founder and Educational Director, and our education team. All must pass our quality control guidelines and requirements before performing any technical services on clients. Schedule your next color service with a Fabrizio Support Staff member for more scheduling flexibility, a sooner appoointment date, and for those last minute "I need my color done now emergencies".


Smoking


Smoking is not permitted in the Salon or Spa.


Spa Bridal Services


Fabrizio Salon & Urban Retreat Spa can accomodate your bridal group in our spa! Let us customize your own menu of spa and nail services for you and your entire bridal party including bachelorette parties. Our private Bridal Studio Loft is located on the 2nd floor of our salon adjacent to our Urban Retreat Spa and Nail Lounge and includes the use of a wonderful outside deck where you can enjoy sipping on mimosas while being pampered. Both are wonderful settings to enjoy your special day! Remember, the gifting of spa services is also an excellent way of saying thank you to your bridal party or unwinding before your big day. (Catering available.) Call and ask for our Special Events Coordinator for more information about reserving your special event.


Spa Reservations


Please arrive 10-15 minutes prior to your spa service. New clients wishing to reserve multiple spa services and spa parties will be asked to reserve their visit with a credit card or gift certificate.


Staff Selection/Changes


If you feel that you would be more comfortable or better served by another staff member, we strongly encourage you to reserve your next appointment with another member of our service team. Tiered picing is offered for New Talent to Experience and Master Stylists to accomodate every beauty budget. Our friendly receptionists can guide you through the selection process.


What should I tip?


Many times our guests ask who, and how much, should I tip? Tipping is left to the discretion of our clients. Please be aware that gratuities can not be charged to your credit card. There is an ATM machine located on premises. Please use the following as a tipping guideline.
• Good service: 15% of the total bill
• Exceptional service: 20% of the total bill
• Shampoo: $2 and up.

Tipping envelopes are provided at the front desk for your convenience.


Filtered Water because You Deserve the Best!


Yes, we filter our water with an in-line water filtration system. So, the water streaming on to your hair, skin and nails is purified! This is done to ensure hair color accuracy, hair color preservation, and for your own health and safety. And, because we care about our most precious resource - you!


Directions



From I-95 South

Take Delaware Avenue exit, 7B. Proceed north on Delaware Avenue, approximately 1/2 mile to the intersection at N. DuPont Street (Kelly's Logan House will be on right). Turn left at the light followed by another quick left onto West 16th Street. Look for Fabrizio Salon & Spa on your right hand side at the end of the street.

From southern Chester County

Take 52 South and turn left onto Union Street at Diver Chevrolet (just before the Railroad Trestle). At the first light, turn right, onto Delaware Avenue. Turn right on N. DuPont Street, followed by a quick left onto West 16th Street. Look for Fabrizio Salon ' Spa on the right at the end of the street.

From I-95 North,

Take Exit 7B. Make right onto Delaware Avenue Proceed to the 4th light. Make left at North Dupont St. Then quickly turn left at onto West 16th Street. Look for Fabrizio Salon ' Spa on the right at the end of the street.
 

Careers Opportunities

Click Here to Download our Employment Application


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 Fabrizio Salon & Spa BBB Business Review


Awarded "Top 200 Fastest Growing Salons In America"
Best Salon: 2000, 2001, 2002, 2004, 2005 & 2007


 Awarded "Best of Delaware" 2004, 2006


Readers Choice Awards
The News Journal
1st place: Women's Haircut, Men's Haircut, Best Day Spa, Best Massage, Best Nail Salon
Readers Choice: 2003, 2004 & 2006

Fabrizio Salon & Spa ▪ 1604 West 16th Street ▪ Wilmington, DE ▪ 302.656.8660 fabriziosalon@gmail.com