Frequently Asked Questions
100% Satisfaction Guarantee Policy
If you are not completely satisfied with any service received, please call us within a 7 day period to express and notify us of your dissatisfaction. Our 100% Satisfaction Guarantee makes you eligible to receive a second similar service of lesser or equal value with the same service provider or anyone you choose (even the owner) completely complimentary. Yes, that's right! If we don't get it right the first time, we'll perform the same service a second time at no cost to you.
Should a cancellation be necessary, we require a minimum of 24 hours notice for any reschedules or appointment cancellations. Same day cancellations will be subject to a $35 fee. Missed appointments without any notice will be subject to the full charge of the appointment(s) reserved.
For the protection of children, the respect of the other clients, and due to certain safety regulations, the salon is off-limits to children without an appointment. Children 10 & under are charged children's pricing. Children and teens 11 and older are charged as adults. Must be 18 years or older to receive a massage.
European Levels Pricing System
After completing our training program, each of our certified Fabrizio Hairstylists starts at entry level pricing. This allows us to offer high quality technical skills at very affordable pricing. After, our staff is then ranked by education, experience and request rate into our European Pricing Tiers. This enables us to offer a varied staff selection to fit every beauty budget. Regardless of who you choose to visit, know that each strives in their quest to continually hone their craft, is on the cusp of the latest trends and can offer stylish, up-to-date, high quality beauty services and high standards are clients have come to know and expect.
The Fabrizio Advantage
Our salon is recognized as a leader in the beauty industry by many industry magazines and periodicals. For this reason we attract highly talented salon, spa and nail professionals. This recognition allows us the opportunity to provide our client with a fabulous beauty care experience.
Fabrizio Gift Cards
Gift the Fabrizio Experience to friends, relatives, co-workers or just anyone. Fabizio Gift Cards make the perfect gift and are available for purchase in any denomination. Want to gift a Fabrizio Spa Experience? Fabrizio Spa Packages can be gifted in the form of a gift card. Please note that gift cards and are not redeemable for cash or credit nor can any portion of the gift card be used for a tip unless a designated tip amount was included with initial purchase.
Hair Extension Reservation Policy
We require a 50% deposit on all Hair Extension applications. Deposit non-refundable if cancellation is made within 24 hours of the appointment.
Hair Smoothing Treatment Reservation Policy
We require a 50% deposit on all Hair Smoothing Treatment appointments. Deposit non-refundable if cancellation is made within 24 hours of the appointment.
Monday - 11:00 am - 2:00 pm (Administrave Staff Only)
Tuesday - 9:00 am - 8:00 pm
Wednesday - 9:00 am - 8:00 pm
Thursday - 9:00 am - 8:00 pm
Friday - 9:00 am - 8:00 pm
Saturday - 8:30 am - 5:00 pm
There are 6 private parking spaces in the rear of our building, ample on-street parking and parking within the Acme and Rockford Shoppes lots.
We accept Visa, Master Card, Discover, American Express, MAC, ATM, Bank Debit and Check Cards, Checks, Cash & Express Payment Options
Pre-Booking your Next Appointment
Evenings, Fridays and Saturdays are our most highly requested and busiest times. To offer you your most preferred day and appointment time and more scheduling options, please schedule your next appointment on your visit day or as far in advance as possible. As with any of our services, a fixed weekly appointment (known as a standing) can be reserved for an entire year. Please ask our scheduling coordinators for more information and assistance.
We will gladly accept returns within a 14 day period from date of purchase on any beauty care products. We can not accept for return any items presented after this 14 day period. Exceptions to this return policy: hair brushes, make up, make up brushes, nail polish, hair accessories, hair appliances, skincare, any product that has been visibly used.
Filtered Water because You Deserve the Best!
Yes, we filter our water with an in-line water filtration system. So, the water streaming on to your hair, skin and nails is purified! This is done to ensure hair color accuracy, hair color preservation, and for your own health and safety. And, because we care about our most precious resource - you!
Purchase Fabrizio Haircare Online
Don't make an extra drive into the salon just to buy Fabrizio Hair Care, order online instead. Free shipping on online orders over $75!
All appointments are scheduled according to their estimated durations. Please arrive 15 minutes prior to your appointment. Arriving late may deprive you of your reserved service time and could result in the rescheduling of your appointment.
Returned Check Fee
All checks returned to Fabrizio Salon & Spa marked by the bank as "Non-Sufficient Funds" will be assessed a $25.00 fee.
Scheduling with the Fabrizio Support Staff Team (Assistant or Apprentice)
All Fabrizio Salon Support Staff Members are trained under the instruction and close guidance of Fabrizio Galieti, Founder and Educational Director, and our education team. All must pass our quality control guidelines and requirements before performing any technical services on clients. Schedule your next color service with a Fabrizio Support Staff member for more scheduling flexibility, a sooner appoointment date, and for those last minute "I need my color done now emergencies".
Smoking is not permitted in the Salon or Spa.
Spa Bridal Services
Fabrizio Salon & Urban Retreat Spa can accomodate your bridal group in our spa! Let us customize your own menu of spa and nail services for you and your entire bridal party including bachelorette parties. Our private Bridal Studio Loft is located on the 2nd floor of our salon adjacent to our Urban Retreat Spa and Nail Lounge and includes the use of a wonderful outside deck where you can enjoy sipping on mimosas while being pampered. Both are wonderful settings to enjoy your special day! Remember, the gifting of spa services is also an excellent way of saying thank you to your bridal party or unwinding before your big day. (Catering available.) Call and ask for our Special Events Coordinator for more information about reserving your special event.
Please arrive 10-15 minutes prior to your spa service. New clients wishing to reserve multiple spa services and spa parties will be asked to reserve their visit with a credit card or gift certificate.
If you feel that you would be more comfortable or better served by another staff member, we strongly encourage you to reserve your next appointment with another member of our service team. Tiered picing is offered for New Talent to Master Stylists to accomodate every beauty budget. Our friendly receptionists can guide you through the selection process.
What should I tip?
Many times our guests ask who, and how much, should I tip? Tipping is left to the discretion of our clients. Please be aware that gratuities can not be charged to your credit card. There is an ATM machine located on premises. Please use the following as a tipping guideline.
Good service: 15% of the total bill
Exceptional service: 20% of the total bill
Shampoo: $2 and up.
Tipping envelopes are provided at the front desk for your convenience.
From I-95 SouthTake Delaware Avenue exit, 7B. Proceed north on Delaware Avenue, approximately 1/2 mile to the intersection at N. DuPont Street (Kelly's Logan House will be on right). Turn left at the light followed by another quick left onto West 16th Street. Look for Fabrizio Salon & Spa on your right hand side at the end of the street.
From Southern Chester CountyTake 52 South and turn left onto Union Street at Diver Chevrolet (just before the Railroad Trestle). At the first light, turn right, onto Delaware Avenue. Turn right on N. DuPont Street, followed by a quick left onto West 16th Street. Look for Fabrizio Salon ' Spa on the right at the end of the street.
From I-95 NorthTake Exit 7B. Make right onto Delaware Avenue Proceed to the 4th light. Make left at North Dupont St. Then quickly turn left at onto West 16th Street. Look for Fabrizio Salon ' Spa on the right at the end of the street.
Fabrizio Salon & Spa ▪ 1604 West 16th Street ▪ Wilmington, DE ▪ 302.656.8660 ▪ firstname.lastname@example.org